1. CANCELLATION & REFUND :
1.1. You can cancel renewal of Your Subscription if Your chosen Payment Gateway offers recurring payment options. You will, however, have access to Services till the end of the billing period and Your Subscription will automatically close at the end of Your current Billing Period. You will, however, not be entitled to any compensation- monetary or otherwise, from Sobsomoy for the unutilised period.
1.2.To check when Your Billing Cycle will end, see subscription section in Account Info page in both App and Website or write to Us by sending an e-mail at enquiry@sobsomoy.in
1.3. To cancel renewal of Your Subscription, write to Us by sending an e-mail at enquiry@sobsomoy.in Upon cancellation, You will be notified via e-mail.
1.4. Post cancellation of Your Subscription, if You wish to re-subscribe, you may do so from any of Sobsomoy Platform(s) (Refer Direct Subscription section of this Terms of Use).
1.5. Any payment glitch due to technical error or whatever, then the amount can be refundable.
2. Refund request window
Please submit an eligible refund request within 7 calendar days of the relevant charge
Send requests to enquiry@sobsomoy.in and include your account email or registered mobile number, transaction/order reference, charge date, amount and a concise explanation of the issue. Do not send a password, OTP, UPI PIN or full payment-card number.
3. Review timeline
We aim to acknowledge a refund or billing request within 2 business days and, where the required transaction information is available, complete the eligibility review within 5 business days. Complex cases or matters involving a third-party billing provider may take longer.
4. Approved refund timeline
If a refund is approved for a payment processed on behalf of Sobsomoy, we will aim to initiate the refund to the original payment method within 5 to 7 business days after approval. After initiation, the bank, card network, UPI app, wallet or other payment provider may take an additional 5 to 10 business days to display the credit.
Where a third-party app store or billing provider controls the transaction and its refund process, the provider's applicable rules and settlement timeline may apply.
5. Billing contact
For cancellation, billing or refund support, email enquiry@sobsomoy.in. You can also review the Terms & Conditions and Subscription / Pricing page.